Job Description

Strongpoint Partners is an Inc. 5000 recognized fast-growing, tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Strongpoint’s suite of services prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.

SI Group, a Strongpoint Partner, is located in Honolulu, HI and is seeking a skilled and client-service focused Mid-Level or Senior Retirement Plan Administrator. As a member of the Client Services Team, the Mid/Sr-Level Retirement Plan Administrator has a diverse knowledge of plan design, compliance, and client relations. This position will perform all levels of testing and provide guidance to team members and clients.

What you'll do:

• Manage and perform A-Z administration (plan design, compliance testing, client service, etc.) of a simple to mid-level complex caseload and sensitive client cases
• Serve as a guide to other plan administrators in supporting client requirements
• Initiate and participate in process improvements
• Complete leadership and/or project management courses
• Provide strategic guidance and assist in defining strategic goals
• Efficiently utilize technology to perform the duties of this position
• Attend staff meetings and trainings as requested
• Maintain team approach by assisting in areas appropriate for this position
• Own stewardship of all assigned business relationships
• Perform other duties as assigned

Who you are:

• QKA or similar industry certification
• Bachelors degree from an accredited college or university or equivalent
• 3-5+ years of retirement plan experience with defined contribution plans
• 3-5+ years of client services experience
• Proficiency in Word, Excel, PowerPoint, Outlook, CRM software
• Must be organized and detail-oriented
• Exceptional approach to client service focusing on communications, timely solutions, and client needs
• Team player, collaborative, able to work with and through others
• Strong verbal and written communication skills
• Ability to work well under pressure with multiple priorities and deadlines
• Excellent analytical and problem-solving skills
• Ability to act with integrity, be proactive with client needs, seek to continuously improve service, constantly focus on professional growth and work collaboratively with the entire team
• +++Added bonus if you have experience with DB/CB plans and/or QPA

Our Value-Driven Employee Experience:

• Flexible Workplace
• Competitive PTO

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