Job Description
Senior Clinical Specialist, Cardiac Rhythm Management - New York City
Senior Clinical Specialist, Cardiac Rhythm Management - New York City Location: Manhattan, New York, United States of America
Time Type: Full time
Posted On: Vor 2 Tagen
Job Requisition ID: R23512
We anticipate the application window for this opening will close on 12 Mar 2025.
A DAY IN THE LIFE - POSITION DESCRIPTION:
Provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action.
Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.
A DAY IN THE LIFE - POSITION RESPONSIBILITIES:
Technical Support
Successfully completes CRM Field Technical Training – including online and field-based training.
Performs checks/interrogations of all CRM medical device systems post sign-off.
Supports implants of all CRM products post sign-off.
Provides on-call support as needed on evenings and weekends post sign-off.
Provides troubleshooting support as requested.
Operational Support
Assures completion of patient registration and any other required hospital documentation.
Helps manage consignment inventory and trunk inventory once obtained.
Provides additional inventory support to meet customer needs.
Maintains software on programmers throughout the district as directed.
Assists with managing daily coverage logistics as needed.
Educational Support
Educates and trains physicians, hospital personnel, and office staff on products or solutions for which training has been completed.
Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off.
Sales Support
Partners with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs.
Assists with obtaining customer POs throughout the quarter.
Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives.
Ongoing Technical Development
Stays up to date on new products, solutions, and patient management offerings.
Completes all assigned training in a timely manner.
Performs other related duties as assigned.
MUST HAVE - MINIMUM QUALIFICATIONS:
High School Diploma PLUS a minimum 8 years of work experience in an EP, Cath Lab setting, or sales/service in a cardiac device company - OR-
Associate degree PLUS a minimum total of 6 years of work experience in an EP, Cath Lab setting, or sales/service in a cardiac device company - OR-
Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales/service in a cardiac device company.
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Thorough working knowledge of medical terminology and the medical device industry.
Proven ability to build/maintain positive relationships with peers and colleagues across organization levels.
Strong work ethic in accomplishing objectives of the position.
Expertise with Microsoft tools and other applications (i.e., SalesForce.com).
Excellent customer service skills.
Excellent interpersonal, written/verbal communication skills.
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.
PHYSICAL JOB REQUIREMENTS:
Frequent required travel to customer clinics, hospitals, and offsite meetings.
Must have a valid driver's license and active vehicle insurance policy.
Travel Requirements:
Minimum travel of 10%.
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
ABOUT MEDTRONIC:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities.
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Job Tags
Holiday work, Full time, Work experience placement, Local area, Worldwide, Afternoon shift,