Key Responsibilities Salesforce Documentation & Analysis : Investigate existing Salesforce configurations and processes. Create comprehensive documentation, including flowcharts and visualizations (e.g., Lucidchart), to map how the environment works. Interpret undocumented systems and processes. System Understanding & Optimization : Analyze flows, process builders, and email alerts to understand and refine system operations. Assist with testing and validation, including writing and running test cases (UAT). Data Querying & Scripting : Use SOQL to query Salesforce data for analysis and insights. Understand scripting concepts (Python/JavaScript) to interpret workflows but not required to develop. Collaboration & Presentation : Work closely with the team to gather and document requirements. Present findings, charts, and high-level system overviews to stakeholders using tools like PowerPoint. United IT Solutions
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