Job Description

IT Manager
SUMMARY:
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.

About the company and opportunity:
Our client is an established nonprofit company with over 40years in the business
Advancement opportunities and they love to promote from within
Energetic technology team that loves to support and grow together
Excellent benefits package and yearly raises
Family-oriented and casual working environment
Company gatherings and events for employees
DUTIES AND RESPONSIBILITIES:
Manage the help desk team and evaluate performance.
Ensure high-quality customer service while promoting end-user satisfaction through managing the helpdesk and technology support process.
Maintain IT asset inventory.
Ensure customer service is timely and accurate daily.
Recruit, train and support help desk representatives and technicians
Set specific customer service standards.
Minimum Requirements :
Worked in Help Desk and helped build a team
Active Directory
Azure
Leadership Experience
Certifications is a plus
Degree is a plus

Job Tags

Casual work,

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