Job Description

Job Description

Job Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

Apply to be a Help Desk Administrator I today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Help Desk Administrator at Horizon, you will…

• Provide first level technical support for Horizon Health Services staff utilizing IT Service Request (Help Desk) portal for computer and EHR systems during normal business hours and within the on-call schedule.
• Provide IT Support relating to technical issues involving Microsoft applications and operating systems
• Provide IT Support relating to first line operations involving Cerner clinical operations
• Assist second-level application and infrastructure support in investigating and resolving issues related to the IT infrastructure and EHR clinical applications.
• Administration of user accounts in both Active Directory and EHR clinical application users including user account maintenance and rights granting and removal as directed by written procedure.
• Troubleshoot, document and resolve issues in a timely manner for assigned projects.
• Maintain inventory for all computerized hardware, software and licenses
• Perform daily monitoring using the remote monitoring system for alerts and notifications and respond accordingly through IT Service Requests – disk space, hardware failure, utilization, etc.
• Perform and/or oversee software and application development, installation, and upgrades
• Be responsible for all desktop cable management and hardware support
• Implement and support all presentation-based technologies including projectors, A/V equipment and software
• Maintain and support of corporate VOIP system and phone infrastructure
• Maintain corporate data backup policy including disk rotation and images
• Be responsible for installation, configuration, management and support of company printers, copiers, faxing
• Manage, test and deploy security patches for desktop infrastructure
• Basic Active Directory support including new users, modifications and terminations of accounts & groups
• Systems documentation including end user, training material and process & procedure
• Maintain confidentiality regarding the information being processed, stored or accessed on the network
• Research, recommend and install computerized enhancements that optimize network availability
• Provide timely user notifications as it relates to IT Service Request and system maintenance
• Provides necessary on- site support to all locations
• Participate in 24x7 IT Support
• Involved in off hours Monthly Maintenance of servers, networking devices, technology infrastructure
• Have a solid understanding of Windows Desktop computers and operating systems
• Excellent understanding of Microsoft Office suites
• Have a willingness to learn about healthcare information technology and software support
• Have a understanding of Desktop and Server hardware support; CPU, memory, and disk maintenance
• Have the ability to troubleshoot computer related support issues
• Have the ability to communicate complex technical issues effectively to users, second-level technical support, and vendors.
• Have a diagnosis skill of technical, software and access issues
• Have strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging Council, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• PTO & Holidays: We believe self-care is essential. Combined with holidays, you’ll earn up to 29 paid days in your first year. As the years progress, you will continue to earn more gradual PTO.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor degree in CIS, MIS or IT required.
• Ability to work independently
• Ability to multi-task
• Exceptional customer services skills
• Flexibility to travel to different Horizon locations

Location:

This position is located at 55 Dodge Rd, Getzville NY 14068

Hours:

Monday-Friday, 7:00am-3:30pm (flexible) during training period. After training period is over, the schedule can move to a 4-day work week, 7:00am-5:30pm. Adjustable with managers decision.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at an hourly rate of $17.00-$21.63. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

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