Job Description

Req ID: 302963

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Gensis Telecom Engineering to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Voice Integration Engineer to be the primary interface for internal customers and other technical groups for voice related technical, informational and procedural assistance in all cases when their subject matter expertise is required. Responsibility for the quality and timely processing of all maintenance activities on all supported voice platforms Globally. Ensure that all related tasks are handled in a controlled and compliant manner against all internal policies and procedures, and external rules and regulations. The voice products supported include Genesys Engage, Genesys Cloud CX, Nice CX One, Cisco ICM (UCCE), etc.

• Extensive technical knowledge of the Genesys/Cisco/Nice Solutions with Contact Centre deployments
• Call Center Expertise - ACD, Avaya PBX, Cisco UCCE, Network IVR, MIS/WFM, and Voice and Data Networks
• Strong technical support skills with a minimum of 5+ years’ experience supporting, troubleshooting, and configuring voice recording systems.
• Experience in supporting Genesys Telephony Systems
• Experience in supporting Computer Telephony Integration (Genesys, Cisco ICM)
• Generic knowledge or experience with Session Border Controller preferred Ribbon
• Supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
• Generic knowledge about Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
• Experience in administrating Linux (RHEL) and Windows Server systems
• DB´s Oracle, basic administration, SQL querying skills
• LAN/WAN technology
• Knowledge of IP addressing and Access Control Lists
• Understanding of Firewall technologies
• Experience with Ansible automation

• Experience in supporting Voice infrastructure
• Good understanding of VoIP architecture 
• Good understanding of VoIP protocols including SIP
• Good understanding of SIP trunking
• Good understanding of IP network (Switching and Routing)

• Ability to perform troubleshooting and problem solving
• Ability to manage multiple tasks and priorities
• Ability to manage aggressive deadlines
• Attention to details
• Fluent level of English speaker
• Excellent analytical skills
• Ability to work flexible hours
• Excellent communication skills – verbal and written

• College/university degree preferred
• Voice certifications / qualifications
• 5+ years technical / platform experience.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

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