Customer Support / Tech Support Specialist Ireland (Remote) Job at AIPRM, Corp., Ireland

dzhDM0JPaG9HWXlxSFRRa2k0MlYxY2huWkE9PQ==
  • AIPRM, Corp.
  • Ireland

Job Description

Location: Ireland (Irish Residency Required)

About Us:

AIPRM and RAGIDX are at the forefront of our industries, driven by innovation and a commitment to customer satisfaction. We operate remotely, leveraging technology to connect and collaborate across Ireland and beyond. Our mission is to provide exceptional service and support to our customers, ensuring they have the best experience with our products and services.

The Role:

We are looking for a dedicated Customer Support / Tech Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, providing technical support, resolving queries, and offering solutions with patience and understanding. Your contribution will be key to maintaining our reputation for excellent customer service and support.

Key Responsibilities:

  • Provide timely and empathetic help to customers through various channels (email, chat, phone).

  • Troubleshoot technical issues and communicate solutions to non-technical users.

  • Guide customers through features and functionalities of our products.

  • Record and document customer inquiries, feedback, and resolutions.

  • Collaborate with the technical team to resolve complex issues.

  • Continuously update your knowledge of our products and services.

  • Identify and suggest ways to improve our support processes and customer experience.

Requirements

  • Residency in Ireland is mandatory.

  • Proven experience in customer support, tech support, or a similar role.

  • Excellent problem-solving skills and the ability to think on your feet.

  • Strong communication skills, with fluency in English.

  • Patience and understanding, with a genuine desire to help others.

  • Comfortable working with technology and learning new software.

  • Ability to work remotely and manage time effectively.

  • High school diploma or equivalent; further education or certification in customer service or IT is a plus.

Benefits

We Offer:

  • The opportunity to work 100% remotely.
  • Flexible working hours to accommodate your lifestyle.
  • A supportive and inclusive team environment.
  • Professional development opportunities.
  • Competitive salary and benefits.

How to Apply:

If you are passionate about helping others and have a knack for solving technical problems, we would love to hear from you. Please send your CV and a cover letter detailing your experience and why you’re the ideal candidate for this role with code AIPRMicus1.

Deadline for Application: March 9

AIPRM and RAGIDX are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Goodwill Industries of Central Texas

ESL Teacher Job at Goodwill Industries of Central Texas

 ...Job Description Job Description We are seeking a highly skilled ESL Teacher to join our team. The ESL Teacher will employ a student-centered approach, effectively tailoring the instructional strategies to the individual students needs and approaching instruction with... 

Focused Staffing

Special Education SY 2024-2025 Job at Focused Staffing

 ...Knowledge of Special Education regulations and procedures Experience working with students exhibiting multiple disabilities, including: autism, ADD and ADHD, learning disabilities, emotional challenges, and developmental delays Excellent communication and teaching skills... 

CoachUSA

Bus Driver Job at CoachUSA

 ...Job Description BUS DRIVERS Full-time Location: Waukesha, WI \n Compensation...  ..., WI location. About Us: As a transportation company, we recognize our job is all about...  ...Holidays & Personal Time Off \n Medical, dental, vision, short term disability,... 

Critical Mass

Senior SEO Strategist Job at Critical Mass

 ...As Senior SEO Strategist, you'll be at the forefront of optimizing exceptional site experiences, driving results, and crafting effective...  ...markup, site architecture, URL structure, meta content, internal linking, headings, accessibility best practices, and more Analyze... 

Pure Staff Ltd

Radiation Therapist Job at Pure Staff Ltd

 ...We are seeking a full-time Radiation Therapist to join our team, specializing in superficial radiotherapy (SRT) for dermatology. The ideal candidate will administer radiation doses, position patients accurately, and maintain detailed records while ensuring radiation safety...