Job Description
This is a remote position.
About the Client
Is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. The client base comprises state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. Offers a complete outsourcing solution to their clients.
What to Expect
Here are the scope of services one can expect to handle on a daily basis for the Program:
• This is a bilingual opportunity for English/Spanish speakers. Service Partners will need to speak Spanish fluently and pass an assessment in Spanish.
• Please note: all systems, certifications, and documentation are in English. However, Service Partners will need to assist customers in Spanish.
• Assist members:
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments to effectively address and resolve transportation and eligibility issues
Capabilities of Top Performing Service Partners for this Program
Affordable PPO Healthcare and Dental Options Available
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