Client Support Professional - Spanish Job at Kirsten and Associates, Katy, TX

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  • Kirsten and Associates
  • Katy, TX

Job Description

Job Description

Job Description

This is a remote position.

About the Client

Is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. The client base comprises state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. Offers a complete outsourcing solution to their clients.

What to Expect

Here are the scope of services one can expect to handle on a daily basis for the Program:

• This is a bilingual opportunity for English/Spanish speakers. Service Partners will need to speak Spanish fluently and pass an assessment in Spanish.

• Please note: all systems, certifications, and documentation are in English. However, Service Partners will need to assist customers in Spanish.

• Assist members:

  • With transportation to and from appointments.
  • In resolving issues with previous appointments.
  • With a transportation recovery where a scheduled trip has failed.
  • With benefits eligibility.

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments to effectively address and resolve transportation and eligibility issues

Requirements

Capabilities of Top Performing Service Partners for this Program

  • Fluent in English and Spanish
  • This is a best-fit opportunity for Service Partners who want to service Monday - Friday from 9:00 a.m. – 5:00 p.m. ET - as 90% of intervals offered fall in this window.
  • Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
  • Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
  • Display patience, empathy, ability to manage stress, and ability to work under pressure.
  • Demonstrate excellent writing and verbal communication

Benefits

Affordable PPO Healthcare and Dental Options Available

Job Tags

Local area, Remote job, Monday to Friday,

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