Job Description
Full job description
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
GENERAL SUMMARY & SCOPE
The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The Brow Waxing Expert is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
Meet or exceed Benefit brand sales and service goals, and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty’s policies and procedures.
Use appointment book or system to book guests’ appointments for initial services, return services, and events.
Meet average sales per labor hour and sales to service ratio goal.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
People
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in store events and promotions.
Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.
Collaborate with managers and associates throughout the store to help grow the business.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure compliance with state board guidelines.
Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.
Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
Maintain outstanding store operational standards, including cleanliness of the Brow Bar, and any additional assigned area including, the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using the Benefit brand’s and Ulta Beauty’s technology and best practices.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
High school diploma is preferred
Cosmetology or esthetics license where required by state law
Experience
Experience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work
Skills
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong communication skills
SPECIAL POSITION REQUIREMENTS
Work a flexible schedule to include days, evenings, weekends, and holidays
Attend brand sponsored trainings
WORKING CONDITIONS
Continuous mobility during shift
Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shift
Continuous lifting and/or moving up to 10 lbs. during shift
Ability to lift and/or move up to 25 lbs.
Continuous coordination and manipulation of objects during shift
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
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Job Tags
Holiday work, Flexible hours, Shift work, Afternoon shift,